Refund and Returns Policy

We want you to love your Royal Vision frames. If something isn’t right, we’re happy to help with a return or exchange.

Items must be returned within [30] days of the delivery date. Products must be unused, in their original condition, with all original packaging, cases, and tags intact. Items marked as Final Sale are not eligible for return.

Contact us at [support email] with your order number and reason for return. Once approved, we’ll send you return instructions and a shipping label (if applicable in your region).

Once we receive and inspect your return, we’ll notify you of approval status. Approved refunds will be issued to your original payment method within [5–10] business days. Original shipping costs are non-refundable unless the item arrived damaged or defective.

Need a different frame or color? Let us know in your return request and we’ll arrange an exchange, subject to stock availability.

If your order arrives damaged or with a manufacturing defect, contact us within [7] days of delivery with photos, and we’ll arrange a free replacement or full refund.